Frequently Asked Questions
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Your Elevated Home provides premium interior home organisation and decluttering, high-end deep cleaning and detailing, post-construction finishing, pre-sale property preparation, relocation support, estate clearing and interior styling - available individually or as a fully coordinated service.
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Reach out through our contact form, call or email. We'll arrange a complimentary discovery call to understand your home, your needs and the best way to support you.
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Pricing is based on project type, team size, scope and complexity. Following your discovery call we provide a clear, personalised quote with no hidden costs.
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We are not a cleaning company or a solo operator. We are a specialist team of experienced home professionals who approach every project with precision, discretion and genuine care. One point of contact. We work as one cohesive team.
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Yes. Every service is managed end-to-end with the highest standard of care - what many refer to as a white-glove home service. We coordinate specialist trades, trusted partners and our own specialist team so the experience feels completely effortless. One point of contact, every detail considered.
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Yes. Your Elevated Home holds comprehensive public liability insurance. A Certificate of Currency is available upon request. Where we engage third-party providers on your behalf, we verify their insurance prior to attending your property. Please note that while we take every reasonable step to confirm third-party coverage, we are unable to accept liability for damage caused by a provider whose insurance has lapsed outside of our knowledge.
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If you're not satisfied with any aspect of our service, we'll return to address it at no additional cost.
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Our primary service areas are Melbourne and the Mornington Peninsula. Virtual consultations are available across regional Victoria, and we welcome enquiries from outside our standard areas - travel for in-home projects can be arranged subject to staff and availability.
Any applicable travel fee will always be confirmed with you prior to booking. No surprises, ever.
GETTING STARTEDTHE PROCESS-
Your level of involvement is entirely up to you. Some clients prefer to be hands-on, others are happy to step away and return to a finished result. We'll clarify your preferences during the consultation and tailor the process accordingly.
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For most services, yes - and for good reason. The consultation allows us to understand your space, your lifestyle and your goals. It's when we take measurements, photographs and notes so our plan is tailored to your home, not a generic checklist. Where an in-person visit isn't possible, we can discuss a virtual alternative.
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No pressure at all. Following your consultation we'll send a personalised proposal outlining the plan, timeline and investment. You're welcome to proceed, adjust or hold off - entirely on your terms.
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We send a specialist team sized appropriately for your home and the scope of the service. Team size is confirmed as part of your personalised quote.
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No. Many clients prefer to step away and return to a fully refreshed home. Our team manages the entire process with care and discretion, checking in only where a decision is needed.
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Warm, considered and straightforward. We listen carefully, communicate clearly and manage every detail so the experience feels effortless. Our clients consistently tell us the process was far easier than they expected.
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Every project includes a level of donation coordination through DonateDirect, GIVIT and the Happy Boxes Project - connecting quality goods, homewares and personal care items with families and individuals who need them most. Your refresh becomes someone else's fresh start. Rubbish disposal is discussed within your consultation.
HOME ORGANISATION & DECLUTTERING-
Not necessarily. Some clients do a first pass beforehand, others prefer to work through it together, and sometimes a dedicated declutter session upfront is the smartest approach. We'll assess your space and recommend the best method based on your timeline and the volume of items involved.
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This is something we consider carefully throughout every project. Our systems are designed to feel intuitive and realistic for your household - not rigid or complicated. We also offer ongoing refresh sessions for existing clients, so we can revisit a space and make adjustments as your needs evolve
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Yes. Our virtual organisation session is available and is ideal for interstate clients, those in early planning stages, or anyone who wants a personalised action plan and product recommendations they can implement themselves. You'll receive a written follow-up summary after the session.
DEEP CLEANING & DETAILING-
Regular cleaning maintains day-to-day cleanliness. Our deep cleaning and detailing service focuses on thorough restoration - addressing the areas that routine cleaning never reaches. We assess each home individually and work with intention, not a generic checklist.
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Our clients' homes are well maintained - and that's exactly the point. While a tidy home isn't required, the more day-to-day cleaning is taken care of, the more our team can focus on what truly makes the difference - internal cabinetry, walls, hard-to-reach surfaces and the details that routine cleaning never reaches.
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Yes. We prioritise low-tox, environmentally conscious products wherever possible and ensure all products used are suited to your home's specific surfaces.
POST-CONSTRUCTION DETAILING-
Yes - and we're not replacing it. A builder's clean fulfils contract requirements. We address what inevitably remains: paint overspray, grout haze, adhesive residue on glass, fine dust in tracks, vents and joinery. These are the details that prevent a new home from feeling truly complete. This service is generally paired with our move in and home organisation services.
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Ideally within two weeks of handover, before moving in. This allows us to work thoroughly without furniture or belongings in the way. Furnished homes can also be accommodated.
RELOCATIONS
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We manage the entire coordination process so you don't have to - decluttering, packing, labelling, coordinating your removalist, unpacking and setting up your new home beautifully from day one. This is not a removalist service. It's a fully managed high end relocation experience.
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The physical lifting, carrying and transport of furniture and boxes is handled by your licensed removalist. Our role is to prepare, pack and coordinate so that when the removalists arrive, everything is organised and ready - meaning less time on the truck and a smoother move overall.
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We do not pack or handle artworks, sculptures, antiques or items of significant fragility or value unless specifically agreed in writing beforehand. Where specialist handling is required - including fine art, wine collections or high-value antiques - we coordinate trusted specialist handlers on your behalf, ensuring every piece is assessed, documented and managed with the expertise and discretion it deserves. We strongly recommend advising us of any such items prior to your service so we can make the appropriate arrangements. Separate transit insurance for high-value items may be recommended and will be discussed during your consultation.
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Damage during transit is the responsibility of the removalist and should be covered under their insurance. We take great care during the packing and preparation phase, but are not liable for breakage or loss that occurs during lifting, loading, transit or unloading. We can organise arranging separate transit insurance for high-value items.
estate clearing-
Our estate clearing service is available to family members, executors, trustees, solicitors and anyone responsible for managing a loved one's property. You don't need to navigate this alone - we're here to support whoever is leading the process.
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All jewellery, artwork, valuables and important documents are identified, handled with care and returned safely to the family or nominated representative. Where specialist handlers are required for fine art or high-value items, we coordinate this on your behalf. Nothing leaves the property without your knowledge and agreement.
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Yes. We understand that estate clearances often involve legal deadlines, property settlements and agent timelines. We coordinate our service around your requirements and liaise directly with your agents, lawyers and other representatives to ensure the property is ready when it needs to be.
PRE-SALE PROPERTY PREPARATION-
No. Styling enhances presentation through furniture and décor. We prepare the home beforehand - decluttering, cleaning, detailing and coordinating light renovations - so that styling achieves its full impact. We work with a small number of trusted property stylists and can coordinate this on your behalf.
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Yes. We regularly align with agents, vendor advocates and campaign schedules to ensure your home is ready when it needs to be.
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Most clients enlist us to manage the end-to-end process -coordinating cleaning, detailing, decluttering, trades and styling partners on their behalf. You're welcome to stay as involved as you'd like, but if you'd prefer to hand it over entirely, one call is all it takes.