Frequently Asked Questions
GETTING STARTED-
Your Elevated Home provides premium home organisation and decluttering, high-end deep cleaning and detailing, post-construction finishing, pre-sale property preparation, relocation support, estate clearing and interior styling - available individually or as a fully coordinated service.
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Reach out through our contact form, call or email. We'll arrange a complimentary discovery call to understand your home, your needs and the best way to support you.
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Pricing is based on project type, team size, scope and complexity. Following your discovery call we provide a clear, personalised quote with no hidden costs.
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We are not a cleaning company or a solo operator. We are a specialist team of experienced home professionals who approach every project with precision, discretion and genuine care. One point of contact, we works as one cohesive team. An exceptional result.
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Yes. Every service is managed end-to-end with the highest standard of care - coordinating specialist trades, trusted partners and our own specialist team so the experience feels effortless for you.
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Yes. Your Elevated Home holds comprehensive public liability insurance. A Certificate of Currency is available upon request. Where we engage third-party providers on your behalf, we verify their insurance prior to attending your property.
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If you're not satisfied with any aspect of our service, we'll return to address it at no additional cost.
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We service Melbourne's inner south, Bayside suburbs and the Mornington Peninsula - head to our Services page for a full list.
Virtual consultations are available across regional Victoria and travel can be arranged for in-home projects outside our standard service areas, pending staff and partner availability. A travel fee will always be confirmed before booking - no surprises.
THE PROCESS-
Your level of involvement is entirely up to you. Some clients prefer to be hands-on, others are happy to step away and return to a finished result. We'll clarify your preferences during the consultation and tailor the process accordingly.
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For most services, yes - and for good reason. The consultation allows us to understand your space, your lifestyle and your goals. It's when we take measurements, photographs and notes so our plan is tailored to your home, not a generic checklist. Where an in-person visit isn't possible, we can discuss a virtual alternative.
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No pressure at all. Following your consultation we'll send a personalised proposal outlining the plan, timeline and investment. You're welcome to proceed, adjust or hold off - entirely on your terms.
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We send a specialist team sized appropriately for your home and the scope of the service. Team size is confirmed as part of your personalised quote.
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No. Many clients prefer to step away and return to a fully refreshed home. Our team manages the entire process with care and discretion, checking in only where a decision is needed.
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Warm, considered and straightforward. We listen carefully, communicate clearly and manage every detail so the experience feels effortless. Our clients consistently tell us the process was far easier than they expected.
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Every project includes a level of donation coordination through DonateDirect, GIVIT and the Happy Boxes Project - connecting quality goods, homewares and personal care items with families and individuals who need them most. Your refresh becomes someone else's fresh start. Rubbish disposal is discussed within your consultation.
HOME ORGANISATION & DECLUTTERING-
Not necessarily. Some clients do a first pass beforehand, others prefer to work through it together, and sometimes a dedicated declutter session upfront is the smartest approach. We'll assess your space and recommend the best method based on your timeline and the volume of items involved.
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This is something we consider carefully throughout every project. Our systems are designed to feel intuitive and realistic for your household - not rigid or complicated. We also offer ongoing refresh sessions for existing clients, so we can revisit a space and make adjustments as your needs evolve
DEEP CLEANING & DETAILING-
Regular cleaning maintains day-to-day cleanliness. Our deep cleaning and detailing service focuses on thorough restoration - addressing the areas that routine cleaning never reaches. We assess each home individually and work with intention, not a generic checklist.
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Our clients' homes are well maintained - and that's exactly the point. While a tidy home isn't required, the more day-to-day cleaning is taken care of, the more our team can focus on what truly makes the difference - internal cabinetry, walls, hard-to-reach surfaces and the details that routine cleaning never reaches.
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Yes. We prioritise low-tox, environmentally conscious products wherever possible and ensure all products used are suited to your home's specific surfaces.
POST-CONSTRUCTION DETAILING-
Yes - and we're not replacing it. A builder's clean fulfils contract requirements. We address what inevitably remains: paint overspray, grout haze, adhesive residue on glass, fine dust in tracks, vents and joinery. These are the details that prevent a new home from feeling truly complete. This service is generally paired with our move in and home organisation services.
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Ideally within two weeks of handover, before moving in. This allows us to work thoroughly without furniture or belongings in the way. Furnished homes can also be accommodated.
RELOCATIONS
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We manage the entire coordination process so you don't have to - decluttering, packing, labelling, coordinating your removalist, unpacking and setting up your new home beautifully from day one. This is not a removalist service. It's a fully managed high end relocation experience.
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The physical lifting, carrying and transport of furniture and boxes is handled by your licensed removalist. Our role is to prepare, pack and coordinate so that when the removalists arrive, everything is organised and ready - meaning less time on the truck and a smoother move overall.
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We do not pack or handle artworks, sculptures, antiques or items of significant fragility or value unless specifically agreed in writing beforehand. We strongly recommend arranging specialist art handlers for these items and ask that you advise us prior to your service if specialist care is required.
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Damage during transit is the responsibility of the removalist and should be covered under their insurance. We take great care during the packing and preparation phase, but are not liable for breakage or loss that occurs during lifting, loading, transit or unloading. We can organise arranging separate transit insurance for high-value items.
PRE-SALE PROPERTY PREPARATION-
No. Styling enhances presentation through furniture and décor. We prepare the home beforehand - decluttering, cleaning, detailing and coordinating light renovations - so that styling achieves its full impact. We work with a small number of trusted property stylists and can coordinate this on your behalf.
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Yes. We regularly align with agents, vendor advocates and campaign schedules to ensure your home is ready when it needs to be.
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Most clients enlist us to manage the end-to-end process -coordinating cleaning, detailing, decluttering, trades and styling partners on their behalf. You're welcome to stay as involved as you'd like, but if you'd prefer to hand it over entirely, one call is all it takes.